Emergency numbers

112 - European Emergency Number
The 112 is dedicated to emergency calls across the European Union.

15 - SAMU (Emergency Medical Services)
The 15 is the unique medical emergency number by department. It provides direct access to the SAMU (Service d'Aide Médicale Urgente) for urgent medical assistance.

17 - Police Emergency Assistance
Dial 17 in case of an emergency requiring the immediate intervention of law enforcement (road accident, public disturbance, criminal offense endangering people or property).

For non-urgent situations, you can:

• Contact a police officer via the 24/7 online chat

• Call your local police station or gendarmerie brigade

18 - Fire and Rescue Services
Dial 18 when lives are in danger: medical emergencies, serious injuries, fires, road accidents, drownings, floods, and other life-threatening situations.

114 - Emergency Number for Deaf and Hard of Hearing People
114 is the French emergency number dedicated to deaf and hard of hearing individuals. It is a single, national, and free service, accessible 24/7 via videophone, chat, SMS, or fax.

115 - Samu Social
The Samu Social is a network of non-governmental organizations providing assistance to people in need. You can reach them by dialing 115 on your phone.

Attack Alert - Kidnapping Alert
When an alert is issued and you have information that could assist investigators, dial the designated number provided during the alert (within France). Once activated, this free number is operational 24/7, and specialized police officers will take your statement.

National Useful Numbers

Find here the essential contacts you may need.

The information comes from the Ministry of the Interior and can be accessed via this link.

Victim Assistance Numbers

119 - Childhood in Danger
If you are concerned about a child in danger or at risk, you can call 119, a free and confidential helpline available to provide assistance.

39 19 - Stop Violence Against Women
Victims of blackmail, humiliation, insults, or physical abuse can contact 39 19, a free and anonymous helpline available 24/7.

30 18 - e-Enfance (Cyberbullying Support for Young People)
30 18 is the national free, anonymous, and confidential number dedicated to combating cyberbullying and online dangers affecting young people on the internet and social networks.

31 14 - Suicide Prevention
31 14 is a free helpline providing psychological support for individuals in distress. Mental health professionals, including psychiatrists, specialized nurses, and psychologists, are available 24/7 to listen and offer guidance.

116 006 - France Victimes
If you or a loved one has been a victim of physical, sexual, or psychological violence, whether within the family or outside, or has suffered from a road accident, theft, fraud, or any other harm, call 116 006. This free service is available 7 days a week.

30 39 - Legal Assistance Helpline
30 39 connects callers with a local Point-Justice for legal advice and support. This free national helpline is accessible to deaf and hard-of-hearing individuals.
More information: justice.fr

0 800 00 56 96 - Radicalization Helpline
A toll-free number allowing anyone with concerns about radicalization to seek information and guidance. Available Monday to Friday, from 9 a.m. to 5 p.m. at 0 800 00 56 96.

0 805 80 58 17 - Scam Info
Managed by law enforcement officers, the "Scam Info" platform provides information, advice, and support for victims of fraud and scams. Call 0 805 80 58 17 for assistance.

National Useful Numbers

32 37 - On-Call Pharmacy
Need an on-call pharmacy near you? Visit www.3237.fr to find the nearest one.

196 - Sea Rescue
To report a person in distress at sea, contact the Regional Operational Monitoring and Rescue Centers (CROSS) from a mobile phone by dialing 196.

191 - Aeronautical Emergency
In case of an aeronautical distress situation, if you witness an aircraft accident or are concerned about a missing plane and its occupants, call 191 for immediate assistance.

31 17 - Transport Security (SNCF and RATP)
If you witness a risky situation endangering your safety or that of other passengers:

• Call 31 17

• Send an SMS to 31 17

Electricity and Gas Emergencies

09 72 67 50 XX - Electricity Breakdown (Enedis)
In case of a power outage, contact the Enedis emergency service by replacing XX with your department number (for Paris, dial 09 72 67 50 75).

0 800 47 33 33 - Gas Emergency
If you suspect a gas leak or outage, call 0 800 47 33 33. Gas emergency professionals are available 24/7 to assist you.

Addiction Support Numbers

0 800 23 13 13 - Drugs Info Service
Need help or information about drugs and addictions? This service offers:

• Tailored support for every situation

• Information on effects, risks, and legal aspects

• Guidance toward competent professionals

Call 0 800 23 13 13 (free call).

09 74 75 13 13 - Gambling Info Service
If you or a loved one is struggling with gambling addiction, get help, support, and advice by calling 09 74 75 13 13.

39 89 - Tobacco Info Service
Want to quit smoking or assess your consumption? 39 89 provides:

• Free advice

• Personalized follow-up

• A method tailored to your pace

09 80 98 09 30 - Alcohol Info Service
If you or someone close to you is affected by alcohol consumption, this service offers:

• Compassionate and confidential listening

• Accurate information

• Personalized support from specialized professionals

Call 09 80 98 09 30 for assistance.

Poison Control Centers

Poison control centers specialize in managing toxic risks related to medications, industrial products, and natural substances. They provide immediate telephone assistance to diagnose, manage, and treat poisoning cases, offering guidance to both health professionals and the public.

In case of emergency, contact the nearest Poison Control Center:

• Angers – +33 2 41 48 21 21

• Bordeaux – +33 5 56 96 40 80

• Lille – 0 800 59 59 59

• Lyon – +33 4 75 11 69 11

• Marseille – +33 4 91 75 25 25

• Nancy – +33 3 83 22 50 50

• Paris – +33 1 40 05 48 48

• Strasbourg – +33 3 88 37 37 37

• Toulouse – +33 5 61 77 74 47