Useful information

Need practical information to make your daily life easier?

What should you do in case of an elevator breakdown? What are the must-have mobile apps to make your stay in Paris as enjoyable as possible? How can you contact the caretaker if needed? What are the essential emergency numbers you should know?

Look no further! With our intuitive menu, you can instantly access all the essential information that may be useful in your daily life. Practical tips, useful contacts, app recommendations, and many other helpful insights await you to make your stay or daily routine smoother and more organized.

Browse through the different sections and discover a wealth of information designed to simplify your life… and so much more!

Useful apps

Here’s a small but handy selection of apps that can be useful—far from exhaustive, but a great start!

Bonjour RATP

Your Essential Paris Transport App

Bonjour RATP is the official application of the Régie Autonome des Transports Parisiens (RATP), available for Android and iOS. It is designed to assist users of Paris buses, trams, and metros in their daily travels.

  • Optimized Route Planning: Get the best travel options across various transport modes: RER, Noctilien, Orlyval, Transilien, Vélib', Lime, Dott, VTC, and more.

  • Real-Time Updates: Live timetables and instant notifications in case of network disruptions.

  • Personalized Experience: Save favorite routes, stations, and destinations for quick access.

  • Offline Maps: Access RATP and Île-de-France Mobilités maps anytime, even without an Internet connection.

  • Enhanced Navigation: Discover monuments, public places, restaurants, and leisure spots near transport hubs.

Download Bonjour RATP and navigate Paris with ease!

Île-de-France Mobilités

Your All-in-One Public Transport Companion

Île-de-France Mobilités is the essential app for Parisians and visitors navigating public transport daily. This free mobile app, available for Android and iOS, helps you organize your trips across multiple transport modes, including train, RER, metro, tram, bus, bike, Vélib', and even carpooling.

  • Seamless Ticketing: Purchase transport tickets and top up your Navigo pass directly from the app—no need to visit ticket counters or machines.

  • Smart Route Planning: Enter your departure and destination, and the app provides detailed directions with all necessary transfers.

  • Geolocation Assistance: Easily find the nearest metro station, bus, or tram stop when in Paris.

  • Walking Guidance: The app provides step-by-step walking directions to ensure you reach your exact destination.

  • Personalized Experience: Save your favorite routes, filter out transport options you don’t want, and adjust settings for reduced mobility or minimal walking.

Download Île-de-France Mobilités and travel through Paris effortlessly!

Paris Aéroport

Your Official Guide to Paris Airports

The official Paris Aéroport website is your go-to source for everything related to Paris-Charles de Gaulle and Paris-Orly airports.

  • Flight information: Departures, arrivals, delays & real-time updates

  • Transport & access: Find the best routes to and from the airports 

  • Services & facilities: Parking, lounges, duty-free shopping & more

  • Latest news & travel tips: Stay informed for a smooth journey

Plan your trip with ease—everything you need, all in one place!

Livi

Teleconsultations Anytime, Anywhere

Need to see a doctor outside regular office hours for yourself or your child? Livi's general practitioners and specialists are available for teleconsultations from 6 AM to midnight, with or without an appointment.

Multilingual Teleconsultations

Livi offers medical consultations in 10 different languages, ensuring easier access to healthcare.

Some of the 500 salaried doctors registered with the French Medical Council can conduct consultations in languages other than French. Patients can choose their preferred language directly in the app when booking an appointment.

Available languages: Arabic, Spanish, Turkish, Romanian, English, Polish, Italian, German, Persian, Russian

Download Livi and access healthcare in your language, anytime you need!

Elevator breakdown

In case of elevator breakdown, contact Ana our caretaker or call RS Ascenseurs on

0800 941 191 (free call).

You can also send them an email at:

contact@rs-ascenseurs.fr