Frequently Asked Questions (FAQ)

1. General Information

1.1 Where is the residence located?

The residence is located at 10 rue Ordener, 75018 Paris, in a lively neighborhood, close to shops and public transportation. It consists of 40 apartments.

2. Access and Security

2.1 How can I access the residence?

The main entrance of the residence is secured with a Vigik© system and a keypad code.
Access to the parking area is granted via a garage remote control.

2.2 What security measures should be followed?

• Do not open the door to strangers.

• Make sure the entrance door closes properly after you pass through.

3. Daily Life

3.1 Where are the garbage disposal areas located?

The garbage disposal rooms are located on the ground floor.

Selective sorting is mandatory:

• Green bin: household waste

• Yellow bin: recyclables (plastic, paper, cardboard)

• White bin: glass

3.2 How can I report a technical issue (elevator, lighting, water leak, etc.)?

Report any issue to the caretaker. For elevator breakdowns, contact the repair service.

4. Video Surveillance and Security

4.1 Is the residence equipped with a video surveillance system?

Yes, a video protection system is in place to ensure the safety of residents.

4.2 Who has access to the video surveillance footage?

Recordings are only accessible to the property manager (syndic), the Resident Council, and the competent authorities in case of an incident.

8. Contacts and References

8.1 Who should I contact in case of a problem?

• Caretaker: for daily concerns.

8.2 How can I report an incident in the residence?

• For a technical issue: contact the caretaker.

• For a security issue: call 17 (police) or 112 (European emergency number).

9. Website Map

Visit the "Site Map" page to easily navigate our website and access all useful information.

This FAQ aims to facilitate the daily life of residents.